Assistant Customer Service Manager

27A Tanjong Penjuru

Full Time

Assistant Customer Service Manager

Job Summary:

  • As an Assistant Manager in Customer Service, you will play an important role in driving customer satisfaction and operational excellence. This position requires a dynamic leader who can effectively manage service advisors, track key performance indicators, and ensure revenue targets are met. You will be responsible for maintaining high service standards, handling escalated cases, and fostering positive relationships with stakeholders. Your ability to motivate teams, provide coaching, and implement service recovery strategies will be crucial in achieving departmental goals and enhancing overall customer experience.

Key Responsibilities:

  • Track and improve customer service KPIs and satisfaction scores to meet principal targets

  • Monitor department revenue and ensure achievement of monthly budget goals

  • Optimise service advisor schedules to maintain seamless operations

  • Foster a culture of teamwork and provide coaching to enhance team performance

  • Oversee service advisor performance and task completion

  • Handle escalated cases and implement effective service recovery strategies

  • Build and maintain positive relationships with internal and external stakeholders

  • Prepare and present comprehensive month-end reports for management review

The Ideal Candidate:

  • Proven experience in customer service management or a similar leadership role

  • Strong analytical skills with a focus on KPI tracking and improvement

  • Excellent communication and interpersonal abilities

  • Demonstrated ability to coach and motivate teams

  • Experience in revenue management and budgeting

  • Proficiency in handling escalated cases and implementing service recovery plans

  • Skilled in report preparation and data analysis

  • Singaporean or Singapore Permanent Residents (SPR) are preferred

Join our dynamic organisation if you are passionate about shaping exceptional customer experiences and leading a high-performing team. Apply now to take your career to new heights and our customer experience to the next level!

Application Form

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