Main Purpose:
Oversee daily workshop operations.
Support team leaders and technicians with technical issues.
Supervise the team, monitor efficiency and productivity.
Ensure high customer satisfaction through quality work.
Duties & Responsibilities:
Assign jobs to technicians and conduct quality checks/test drives on completed repairs.
Monitor technicians' work performance, attendance, and punctuality per company policy.
Supervise and advise technicians on product skills and knowledge.
Track technicians' clocking, approved time, and support workshop controller with capacity planning.
Maintain workshop equipment, special tools, and company hand tools.
Ensure cleanliness and organization of the workshop and hoist areas.
Adhere to safety rules regarding chemicals, fuels, machinery, and tools.
Follow safety regulations for high-voltage vehicles (only qualified personnel may work on them).
Support the PDI Department with technician deployment and technical assistance.
Assist workshop management with manpower, workflow, and capacity planning.
Perform any other duties assigned by management.