Job Summary
Join our dynamic Body & Paint team as an Insurance Claims Officer/Executive and become the trusted link between customers and our expert repair technicians. You will ensure seamless insurance claims processing, accurate repair estimates, timely vehicle delivery, and exceptional customer satisfaction. This role is perfect for a service-oriented professional passionate about delivering outstanding automotive care.
Key Roles & Responsibilities
Customer Service & Claims Management
Receive and record customer service needs; advise on repair scope, timelines, and costs.
Gather all required claims documents, supporting evidence, and authorizations efficiently.
Guide customers on accident reporting, BOLA liability assessments, and claims procedures.
Follow up with insurers on liability verdicts and escalate unjust decisions when needed.
Conduct damage assessments with Estimators and finalize accurate repair scope/cost estimates.
Repair Coordination & Vehicle Delivery
Create Repair Orders and communicate work scope, parts requirements, and delivery dates to Body/Paint Shop.
Coordinate replacement cars with leasing companies and secure customer belongings during repairs.
Monitor repair progress and provide regular status updates to customers.
Perform final vehicle condition checks, conduct joint inspections with customers, and ensure satisfaction before handover.
Operational Excellence
Ensure all photos, documentation, and records are complete for claims submission and invoicing.
Maintain organized claims files and a clean, professional work area.
Handle customer complaints effectively and escalate when necessary.
Build strong relationships with insurers, Body/Paint Shop, and internal teams.
Requirements
Minimum GCE 'O' Level or Diploma with 3+ years relevant experience in automotive service/claims.
Certificate in Motor Vehicle or equivalent qualification.
Strong customer service orientation with excellent interpersonal and communication skills.
Proficient in Microsoft Office and comfortable with digital documentation systems.
Singapore Citizens and Permanent Residents preferred.