Duties & Responsibilities
Act as the main point of contact for IT support requests and incidents, providing first and second-level support to end-users.
Take ownership of issues reported, ensuring timely resolution and escalation in line with SLA requirements.
Troubleshoot, research, and resolve hardware, software, application, and network issues effectively.
Provide VIP support to senior leadership, ensuring their IT needs are proactively managed.
Support and maintain M365, Intune, Entra ID (Azure AD), and SharePoint administration/migrations.
Manage IT assets, including procurement, inventory tracking, vendor coordination, and disposal.
Provide AV and meeting room support to ensure seamless business operations.
Create and maintain IT documentation, SOPs, and process records.
Contribute to technical projects such as system migrations, hardware refreshes, and application rollouts.
Develop automation scripts using PowerShell to streamline IT operations.
Mentor junior IT staff, sharing knowledge on best practices, solutions, and compliance requirements.
Ensure IT governance, compliance, and security policies are upheld.
Requirements
Diploma/Degree in Information Technology, Computer Science, or related field.
Proven experience in IT support with strong exposure to:
Microsoft 365 administration, Intune, Entra ID (Azure AD)
SharePoint administration and migration projects
VIP and executive IT support
Vendor and asset management
AV/meeting room support
Hands-on experience with PowerShell scripting.
Strong technical writing and documentation skills.
Familiarity with ITIL frameworks; ITIL certification preferred.
Excellent troubleshooting, problem-solving, and communication skills.
Customer-centric mindset with the ability to manage multiple priorities effectively.
Singaporeans and Singapore Permanent Residents are preferred.