About the Role
We are looking for a friendly, organised and customer-focused Service Coordinator to join our Aftersales team. You will be the first point of contact for customers, providing excellent front-line service while supporting the daily operations of the service centre.
Key Responsibilities
Welcome customers and attend to walk-in enquiries in a professional and courteous manner.
Handle incoming phone calls and direct enquiries to the appropriate team members.
Coordinate daily workshop appointments and service capacity with the Service Advisors and Workshop team.
Process customer payments for repair services and spare parts purchases in accordance with company policies.
Arrange vehicle pick-up and delivery services when required.
Prepare daily administrative reports and maintain accurate service records.
Ensure the customer reception and waiting area is clean, organised and welcoming at all times.
Maintain brochures, catalogues and marketing materials to ensure they are up to date.
Provide administrative support to the Aftersales team and assist with ad hoc duties as assigned.
Requirements
GCE N/O Levels, NITEC, Diploma or equivalent qualification.
Previous experience in receptionist, customer service, front desk or administrative roles is preferred.
Experience in the automotive industry will be an advantage.
Strong customer service and interpersonal skills.
Good verbal and written communication skills.
Proficient in Microsoft Office applications.
Able to multitask and work effectively in a fast-paced environment.
Well-organised, proactive and detail-oriented.
Positive attitude and a strong team player.